Frequently Asked Questions About Funeral Packages in Sunderland
What is a funeral package?
A funeral package brings together a number of funeral services and charges
to make the arrangement easier to understand. Different packages include
different vehicles, services and personal options.
What's included in your funeral packages?
Each package lists its care, coffin, staff and transport. Silver, Gold, Diamond and Platinum also include the arrangement flexibility described above, including agreed Chapel of Rest appointments and coordination with the people involved. The Essential Funeral remains restricted. Crematorium, cemetery and officiant fees and separately chosen extras are not included unless expressly stated.
Do you offer burial instead of cremation?
Yes. Traditional funeral packages can normally be adapted for burial.
Cemetery, grave-purchase and interment charges are separate where applicable.
Do you offer Direct Burial?
Yes. Direct Burial is available for families wanting a simpler burial
without a traditional formal service. Cemetery and grave charges are separate.
Are there hidden fees?
We believe in clear pricing. Your estimate and invoice will show the
arrangement and any additional or optional charges that apply.
Are limousines included?
Gold includes one limousine for up to seven mourners, plus its chauffeur. Diamond and Platinum include two limousines for up to fourteen mourners in total, with a separate chauffeur in each car. Collection and the onward destination after the service are agreed in advance. Silver and the Essential Funeral do not include a limousine.
Can I customise a package?
Silver, Gold, Diamond and Platinum allow more choice over the date, time, route and personal arrangements, subject to availability and the agreed package terms. Alternative coffins, flowers and in-house stationery are priced separately where selected. Essential funerals retain their restricted times, direct journey and specified vehicle; a limousine or personalised procession is not an Essential add-on.
How soon can the funeral take place?
This depends on the Medical Examiner or Coroner process,
registration, crematorium or cemetery availability and the family's wishes.
Can you embalm the deceased?
Embalming and additional preparation can be discussed where appropriate.
We can explain the available care options.
Can I order additional flowers?
Flowers are purchased separately. Traditional packages do not have a one-coffin-spray limit: additional tributes can travel within the safe capacity of the vehicles included, with any extra transport agreed and priced beforehand. The Essential package transports one separately purchased coffin spray only. Other tributes must be delivered directly by the family or florist and are not handled or transported by our team under Essential terms.
Can you help arrange a reception after the funeral?
Yes. As part of our traditional funeral arrangements, we can help check venue availability, obtain menus and coordinate a booking with your approval. Venue hire, catering and refreshments are separate charges.
Can funeral transport be changed?
Yes, depending on the package. Silver, Gold and Diamond may choose the vintage hearse for an additional £150, subject to availability. The Essential Funeral uses the specified estate-style vehicle.
Can we choose different horses or a different carriage?
Black or white horse options may be available depending on the supplier, date and journey. Platinum includes the specified horse-drawn arrangement and accompanying motor hearse. Any alternative to the specified arrangement is checked and quoted before booking.
Can we add more limousines?
For traditional funerals, additional limousines may be arranged at an additional charge, subject to availability. Limousines are not available as additions to the Essential Funeral package.
Can we visit the Chapel of Rest at the weekend?
With Silver, Gold, Diamond and Platinum, weekend or outside-office-hours visits can be arranged at reasonable agreed appointment times, subject to availability, with no additional visiting charge. All visits must be booked beforehand; unrestricted late-night or drop-in access is not included. Essential visits remain within their separate working-hours package terms.
Can the hearse pass a meaningful place?
We can discuss a reasonable local route or one brief meaningful stop under our traditional arrangements, provided it is agreed beforehand and fits the service timetable. Longer routes, additional mileage, multiple stops or extended waiting are quoted separately. Essential funerals travel directly to the crematorium.
Can relatives travel in the hearse?
Up to two family members may be able to travel to the crematorium in the designated passenger seats of a suitable motor hearse, by prior arrangement. This reduces flower capacity. It is not automatic for every vehicle or package. Please arrange your own onward transport after the service unless another arrangement has been expressly agreed.
Do you create orders of service and prayer cards?
Yes. We design and produce personalised orders of service, prayer cards and other funeral stationery in-house. Families can choose photographs and wording and check a proof before printing. These items are optional purchases, quoted separately by design and quantity.
Can you help with a church service or existing grave?
We can contact a chosen church, coordinate service availability and liaise with the cemetery about existing grave details or a grave search. We explain any information the family needs to provide. Church, cemetery, grave-search and other outside charges are separate.